Job Descriptions and Requirement :
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Responsibilities:
• Provide first-line IT helpdesk and technical support to users via phone, email and in person.
• Troubleshoot and resolve hardware, software, network, printer and system-related issues.
• Install, configure and maintain computers, laptops, printers and other IT equipment.
• Handle user account setup, password resets and access permissions.
• Monitor and follow up on IT service requests and incidents, ensuring timely resolution.
• Escalate complex technical issues to the relevant IT teams or external vendors when necessary.
• Assist with software installation, system upgrades and IT equipment deployment.
• Maintain accurate records of IT assets, service requests and troubleshooting activities.
• Provide basic user training and guidance on IT systems, applications and security practices.
• Support daily IT operations and other ad hoc IT projects as assigned.
Requirements
Diploma or Degree holder in Computer Science, Information Technology or related disciplines.
2–3 years of IT helpdesk / desktop support / technical support experience.
Hands-on experience in Windows, Microsoft 365, Active Directory and basic network troubleshooting.
Familiar with PC hardware, printers, software installation and IT troubleshooting.
Good communication and customer service skills with a service-oriented mindset.
Able to communicate in Cantonese and English; Mandarin is an advantage.
Strong problem-solving skills, responsible and able to work independently.
Candidates with less experience may be considered for Junior IT Support position.